Max James

"What can I say - Fatima did it again. She carefully educated me on crossing the right coverage for my new vehicle. Not only did she do that - she negotiated a better rate for me - thereby decreasing my monthly premiums. Mr. James - please let Fatima know how much I appreciate what she did for me and my family. She is an asset to State Farm locally and Nationally. Thanks Fatima!!!!!"

"Let me just say Max James and his staff are the bomb.com. I have been working with them for years. Great customer service, always available to assist and will definitely follow up as needed. I enjoy working with the staff but would like to highlight I love that I can pick up my phone & call Nakia & get an immediate answer rather than calling the 1-800 line and dealing with the operator. Nakia is a sweet, reliable, and a dedicated person, who is always willing to work with you. The care and consideration she exudes is out of this world. I personally and professionally deal with her. I always get prompt service and quick answers to questions even when the office is closed. I highly recommend you choose Max James agency you won’t be disappointed. Thank me later."

"I had a great experience with Meron Tuffa today. She immediately took care of my concerns. She was caring intelligent and knowledgeable. I know they have special people for special things, however I wish I could talk to her about all of my State Farm concerns. There are good people in this place."

"Blessing is the state farm agent that helped me obtain a policy and the proper coverage for my new vehicle. She was extremely helpful in providing guidance for the right policy and the best available rates. She was also able to answer all the questions I had! Definitely recommend her service and her team's services for car insurance!"

"Goodn Afternoon, All - We just wanted to take a moment and share our exceptional and rewarding experience that me and my family have experienced with the District of Columbia Statefarm location under the direction of Max James. The level of customer service that we encountered has always been prompt, professional, knowledgeable, and courteous in every occasion. We specifically would like to recognize the following Statefarm employees for going above and beyond the call of duty in each instance where we have had to rely on them for their high level of professionalism; Andrew B. Parker, Nakia S. Johnson, Fatima Figueroa, Meron S. Tuffa, Britaney Oarr, Blessing and of course, the Manager Max James. Because of the high degree of customer service that we have encountered we will continue to recommend additional family, friends and neighbors, to the DC Statefarm's Family. Thank you for keeping us in Good Hands and we look forward to a long lasting relationship, again, thank you!"

"I was very pleased with Fatima quickness to respond to my quote as well the efficiency in making sure I receive all necessary information with clear and concise understanding in what I was signing.. As well being patient with me when I need additional information or assistance. My experience was easy breezy and looking forward to State Farm having my back as my insurance Agent. Also, will highly recommend Fatima as a State Farm Agent!"

"(Translated by Google) She is a very kind patient lady, she does not deny any doubt that one has as a client for me, she is an excellent person, her name is fatima (Original) Es una señorita muy amable paciente ella no se niega a cualquier duda que tiene uno como cliente para mi es una excelente persona se llama fatima"

"Max James and his staff are the best agency I've worked with since being a State Farm customer. I met Max at the start of the pandemic and he was helpful through the process of reevaluating my insurance plan, financial planning and looking for ways to save. If you're looking for an agent who looks after the whole person - not just another insurance policy. I say give Max and his staff a call. You won't be disappointed."

"i recently had a rear end collision by a young driver who accidentally stepped on the gas peddle as soon as the light changed without waiting for me to go. I had to submit a claim for relatively minor rear bumper damage. I contacted Max James who referred me to a member of his team, named Andrew Parkin. Andrew and Max were very very conscientious as they walked me through the claims process. They arranged for me to get an inspection, a preliminary check to cover the cost of the repairs, and a rental while my car was being repaired. They checked on the progress of the repairs and then checked again to make sure I was happy with the results. Andrew is relatively new at this, he says, but despite a lack of years on the job, he is the consummate professional. I appreciate his patience and his responsiveness to a repair headache. All is well with my car. I strongly recommend both Max James as a State Farm Agent, because he is skilled, knowledgeable, and has a great team, and I commend Andrew Parkin as an amazing hands on assistant to Max and the clientele. Great job guys."

"I highly recommend Meron Tuffa's services. She was a significant help in regards to explaining my current insurance and getting me better coverage at a lowest cost. She cut my bill in half and gave me better benefits than I previously had. She is very patient and thorough while also being transparent, direct, and helpful. My advice: ask for Meron."

"peace be unto whomever gets to read message. the initial person I spoke with keyona was friendly and cordial. the customer service given by representative agent member elizabeth was superb she was professionally cordial with a pleasant countenance, answered questions knowledgeably. what was impressive elizabeth was not the representative calling for but she took the call for her colleague and provide quality assistance. her manager fatima was attentative to my sharing a note of praise about the service I received from elizabeth which fatima had a joyful countenance and kept her word with sending me information to my electronic mail she shared in our conversation. the person whom hired the members of this state farm office do an excellent hiring. marvelous experience truly...."