State Farm® Insurance Agent Max James

"Does not follow through with what they say they are going to do on the phone, then will claim you asked for something you didn’t. Their mistakes have cost me money. I’m a multi-generation State Farm customer. My family has been using State Farm services for decades for house, car, renters, etc. Sticking with their insurance for another 6 months and then shopping around for better options. If your team can’t trust what the customer’s request was on the phone and then claimed you asked for the opposite option later I can’t help you. Very disappointed."

"We've been customers of State Farm Insurance for about 46 years now. Since our latest agent's recent death, we were assigned by the company to Max James. Mr. James asked that we meet with him to review our policies in depth, and to determine if our current needs were being sufficiently insured. We were most-impressed with Mr. James' comprehensive and thorough review of each of our policies. Where relevant, we were informed of additional risk exposure and the subsequent coverage that was available to protect us. The session was an invaluable tool, and Mr. James industry experience exceptional."

"What can I say - Fatima did it again. She carefully educated me on crossing the right coverage for my new vehicle. Not only did she do that - she negotiated a better rate for me - thereby decreasing my monthly premiums. Mr. James - please let Fatima know how much I appreciate what she did for me and my family. She is an asset to State Farm locally and Nationally. Thanks Fatima!!!!!"

"Let me just say Max James and his staff are the bomb.com. I have been working with them for years. Great customer service, always available to assist and will definitely follow up as needed. I enjoy working with the staff but would like to highlight I love that I can pick up my phone & call Nakia & get an immediate answer rather than calling the 1-800 line and dealing with the operator. Nakia is a sweet, reliable, and a dedicated person, who is always willing to work with you. The care and consideration she exudes is out of this world. I personally and professionally deal with her. I always get prompt service and quick answers to questions even when the office is closed. I highly recommend you choose Max James agency you won’t be disappointed. Thank me later."

"I had a great experience with Meron Tuffa today. She immediately took care of my concerns. She was caring intelligent and knowledgeable. I know they have special people for special things, however I wish I could talk to her about all of my State Farm concerns. There are good people in this place."

"Blessing is the state farm agent that helped me obtain a policy and the proper coverage for my new vehicle. She was extremely helpful in providing guidance for the right policy and the best available rates. She was also able to answer all the questions I had! Definitely recommend her service and her team's services for car insurance!"

"Goodn Afternoon, All - We just wanted to take a moment and share our exceptional and rewarding experience that me and my family have experienced with the District of Columbia Statefarm location under the direction of Max James. The level of customer service that we encountered has always been prompt, professional, knowledgeable, and courteous in every occasion. We specifically would like to recognize the following Statefarm employees for going above and beyond the call of duty in each instance where we have had to rely on them for their high level of professionalism; Andrew B. Parker, Nakia S. Johnson, Fatima Figueroa, Meron S. Tuffa, Britaney Oarr, Blessing and of course, the Manager Max James. Because of the high degree of customer service that we have encountered we will continue to recommend additional family, friends and neighbors, to the DC Statefarm's Family. Thank you for keeping us in Good Hands and we look forward to a long lasting relationship, again, thank you!"