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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jose Gutierrez

Jose Gutierrez

October 29, 2024

5  out of  5
rating by Jose Gutierrez
"Tienen una ecelente persona muy buena attention la senorita yamileth es una excelente persona me ayudo en todo lo que le pedia"
We responded:
"Thank you Mr. Gutierrez for sharing your experience with Ms. Yamileth. "
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Kingsley Achikeh, DDS

October 11, 2024

5  out of  5
rating by Kingsley Achikeh, DDS
"In a world where service can often fall short, my State Farm agent truly shines. His professionalism sets the bar, and his attention to detail redefines it. With every policy and every claim, his guidance is clear and precise. He leads with unsurpassed ethics and offers sound, honest advice. He treats each question with patience and care, ensuring I’m always in the know and protecting what matters most to me, come rain, shine, or snow. If you're seeking someone you can trust to have your best interest at heart, look no further than Max James; he’s truly set apart, kingsley"
We responded:
"Thank you Kingsley"
Profile photo of PABLO ROSARIO

PABLO ROSARIO

October 10, 2024

5  out of  5
rating by PABLO ROSARIO
"Me siento muy satisfecho con el servicio que Yamileth me da muy amable y muy profesional siempre me resuelve muy rápido los problemas que vengo solicitar a la oficina!!!"
We responded:
"Thanks Pablo for taking the time to share your experiences with Ms. Yamileth and we look forward to serving you "
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Gebremedhin Biza

September 10, 2024

5  out of  5
rating by Gebremedhin Biza
"Brittany She is wonderful customer service . I been this office many years. She amazing Hospitality. She is happy. Small face I wish I am writing good English I e will write more than this."
We responded:
"Thank you Gebremedhin for ya ok ing the time to share your experience with Ms. Brittany "
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K T

August 26, 2024

5  out of  5
rating by K T
"Today I had the pleasure of working with Ms Nakia Johnson . She was a true professional, she was able to take care of my insurance needs and walk my through everything I needed. I wish more people would take pride in their profession the way she did."
We responded:
"We are glad to learn that you had a pleasant experience with Ms. Nakia and we hope to continue and improve upon your future experiences with our agency"
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Tye

August 26, 2024

5  out of  5
rating by Tye
"My experience with State Farm has been great. I wanna say thanks, to Fatima for being kind and helpful while enrolling me into State Farm."
We responded:
"Thank you for taking the time to share your experience with Ms. Fatima and we appreciate the opportunity to serve you "
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Mamie Lewis

July 26, 2024

5  out of  5
rating by Mamie Lewis
"I have been with State Farm for the last six years, and when I say Nakia Johnson is amazing, I mean it. She's always just one phone call away, ready to help with any issue or question. Because of her outstanding service and dedication, I will forever love State Farm. If you're considering joining, I highly recommend Nakia at the 7th Street, Northwest Washington, D.C. location. You won't be disappointed!"
We responded:
"Thanks Mamie for taking the time to recognize Nakia. She is truly one of our key team members "
Profile photo of Amaury T. Cooper

Amaury T. Cooper

July 18, 2024

5  out of  5
rating by Amaury T. Cooper
"I have been a client of Max James for over 15 years. He and his team's personal touch in providing services always makes me feel like they know me and my family's specific needs and tailor policies with that in mind."
We responded:
"Thank you Amaury -it is privilege and an honor to serve you and your wonderful family. I still have the kids beautiful pictures in my office and enjoy seeing it daily"
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marilyn proctor

July 11, 2024

5  out of  5
rating by marilyn proctor
"Very good team and helpful will recommend them"
We responded:
"Thank you Marilyn for allowing us to serve you "
Profile photo of Emili H

Emili H

July 8, 2024

5  out of  5
rating by Emili H
"Every agent Ive spoken to here is kind and helpful. They will gladly answer all your questions, explain prices and policies, and make sure you are properly covered."
We responded:
"Thank you Emil forbtaking the time to share your experience with us "
Profile photo of JD Talasek

JD Talasek

July 8, 2024

5  out of  5
rating by JD Talasek
"I am 58 years old and I have been with State Farm since I was 16. I have worked with many State Farm agenices over this time and Max James' team is among the best that I have worked with. Fatima's assistance in making sure that my coverage is the best for me and making the process as painless as possible in changing vehicles has been golden. I also recently priced out my insurance needs with other companies and the rates at State Farm are competitive."
We responded:
"Thanks JD for allowing us to serve you and we appreciate the opportunity "
Profile photo of Alex D

Alex D

May 16, 2024

5  out of  5
rating by Alex D
"I recently worked with Blessings, and I couldn't be happier. She was professional, knowledgeable, and attentive throughout the process. Blessings took the time to explain all my options clearly and made sure I got the best coverage for my needs. Quick to respond and genuinely committed to helping, Blessings made everything easy and stress-free. Highly recommend!"
We responded:
"Thank you Ms. Blessings for providing a good experience to our agency customer Alex D and thank you Alex for allowing us to serve you "
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Iris Jenkins

April 24, 2024

5  out of  5
rating by Iris Jenkins
"I called my State Farm Agent and had the pleasure of speaking with Yarisa and she took very good care of me from the beginning of the call to the end. I needed roadside assistance/a tow and she walked me through step by step. The text, calls while waiting for the tow truck making sure I was okay was awesome!!! I appreciated Yarisa being concerned about my needs. Thank you Yarisa(Max James Agent office👍🏽"
We responded:
"Thanks for sharing your recent experience with Yarisa and we appreciate the opportunity to serve you "
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sean hicks

March 26, 2024

5  out of  5
rating by sean hicks
"Ms. Blessing is a joy. Professional , knowledgeable took her time to walk me through and explain my policy and the changes. Keep doing the work."
We responded:
"She is indeed and we will continue to strive and Jake your future experiences Sean even better - if we ever fail please nlet us know as well "
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Stephen Smith

March 21, 2024

5  out of  5
rating by Stephen Smith
"Amazing team"
We responded:
"Thank you Stephen for allowing us to serve you and your family for over 10 years now We do fell sometimes but are always looking to improve upon our customers experiences Thank you "
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Soca SDot Chandler

March 18, 2024

5  out of  5
rating by Soca SDot Chandler
"Very Very good costumer service. They treat you like family. Everyone is nice but ask for Fatima. *trust..."
We responded:
"Thank you Soca and we look forward to serving you "
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James

March 18, 2024

5  out of  5
rating by James
"The Max James agency provided me with both home and property insurance and an umbrella policy for ten years. The service provided to me by Mr. James and several of his staff was consistently outstanding. Always impeccably professional, prompt and reliable. I can enthusiastically recommend the agency for any homeowner in Washington, DC."
We responded:
"It was truly our privilege to have served you all these years and I appreciate taking the time to share your experiences with us over the past 10 years - Thank you "
Profile photo of Noemi Matos

Noemi Matos

March 8, 2024

5  out of  5
rating by Noemi Matos
"Excelente"
We responded:
"Thank you for allowing us to serve you Noemi"
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LulU AUal

February 2, 2024

3  out of  5
rating by LulU AUal
"I've been for long time which is since 2008's. But lately when I visit 7 street Northwest? They don't treat you as a customer. I feel shame."
We responded:
"Hello Lulu Thanks for taking the time to express your recent experiences with us. I will touch base next week to talk to you about these recent experiences I appreciate letting me know Max "
Profile photo of Ethan Lewis

Ethan Lewis

August 11, 2023

2  out of  5
rating by Ethan Lewis
"Does not follow through with what they say they are going to do on the phone, then will claim you asked for something you didn’t. Their mistakes have cost me money. I’m a multi-generation State Farm customer. My family has been using State Farm services for decades for house, car, renters, etc. Sticking with their insurance for another 6 months and then shopping around for better options. If your team can’t trust what the customer’s request was on the phone and then claimed you asked for the opposite option later I can’t help you. Very disappointed."
We responded:
"Hello Ethan, Thanks for providing me with this feedback regarding your interactions and experiences with us which fell short of your expectations and please accept my apologies. I will touch base with you next week to find out how my team and I could have provided a better service and follow through. I subscribe to the concept of Kaizen and so I look forward to our conversation. Wishing you a good and safe weekend, Ethan. "
Profile photo of Howard Sokolove

Howard Sokolove

July 31, 2023

5  out of  5
rating by Howard Sokolove
"We've been customers of State Farm Insurance for about 46 years now. Since our latest agent's recent death, we were assigned by the company to Max James. Mr. James asked that we meet with him to review our policies in depth, and to determine if our current needs were being sufficiently insured. We were most-impressed with Mr. James' comprehensive and thorough review of each of our policies. Where relevant, we were informed of additional risk exposure and the subsequent coverage that was available to protect us. The session was an invaluable tool, and Mr. James industry experience exceptional."
We responded:
"Good evening Mr. Howard Sokolove and thanks for taking the time to share your recent experience with our agency It was a pleasure meeting you and your beautiful wife - we look forward to serving you for many more years to come - wishing you well. "
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Service

June 27, 2023

5  out of  5
rating by Service
"Fatima is very understanding and patient with customer service. I appreciate her for helping me get my stuff done."
We responded:
"Thanks for expressing your positive experiences with Fatima and we appreciate the opportunity to serve you "
Profile photo of Abdul Malik Mujahid

Abdul Malik Mujahid

June 14, 2023

5  out of  5
rating by Abdul Malik Mujahid
"Fatima was very informative and helpful and you should hire 100 more like her"
We responded:
"Thanks so much Malik and you are absolutely right. Thanks for taking the time to provide the insight and allowing us to serve you "
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Elijah Barfield

May 31, 2023

5  out of  5
rating by Elijah Barfield
"They have great service! The staff is all very friendly and have helped me with any issues I may have!"
We responded:
"Thanks for Elijah for allowing us to serve you. "
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alejandro bustos

May 15, 2023

5  out of  5
rating by alejandro bustos
"It has been a great experience working with Mrs. Fatima; she has been doing a phenomenal job taking care of my policy all these months. I appreciate it a lot"
We responded:
"Thank you Alejandro for taking the time to share your experience with Ms. Fatima - she cares deeply about providing good experiences to our agency customers and we appreciate her Thank you "