Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ethan Lewis

August 11, 2023

2  out of  5 rating by Ethan Lewis
"Does not follow through with what they say they are going to do on the phone, then will claim you asked for something you didn’t. Their mistakes have cost me money. I’m a multi-generation State Farm customer. My family has been using State Farm services for decades for house, car, renters, etc. Sticking with their insurance for another 6 months and then shopping around for better options. If your team can’t trust what the customer’s request was on the phone and then claimed you asked for the opposite option later I can’t help you. Very disappointed."

Howard Sokolove

July 31, 2023

5  out of  5 rating by Howard Sokolove
"We've been customers of State Farm Insurance for about 46 years now. Since our latest agent's recent death, we were assigned by the company to Max James. Mr. James asked that we meet with him to review our policies in depth, and to determine if our current needs were being sufficiently insured. We were most-impressed with Mr. James' comprehensive and thorough review of each of our policies. Where relevant, we were informed of additional risk exposure and the subsequent coverage that was available to protect us. The session was an invaluable tool, and Mr. James industry experience exceptional."


June 27, 2023

5  out of  5 rating by Service
"Fatima is very understanding and patient with customer service. I appreciate her for helping me get my stuff done."

Malik Berry-Clark

June 14, 2023

5  out of  5 rating by Malik Berry-Clark
"Fatima was very informative and helpful and you should hire 100 more like her"

Elijah Barfield

May 31, 2023

5  out of  5 rating by Elijah Barfield
"They have great service! The staff is all very friendly and have helped me with any issues I may have!"

alejandro bustos

May 15, 2023

5  out of  5 rating by alejandro bustos
"It has been a great experience working with Mrs. Fatima; she has been doing a phenomenal job taking care of my policy all these months. I appreciate it a lot"

Rashid Taylor

April 4, 2023

5  out of  5 rating by Rashid Taylor
"My experience was wonderful. Blessings helped me through the whole process and was very detailed in explaining the package. Also her customer service was outstanding. I'm very thankful for her and her assistance. Thank you so much!"


February 6, 2023

5  out of  5 rating by F L
"From the start, the entire Max James team has been incredible. Strongly recommend partnering with the office for all needs."

Francisco Ruiz lepe

December 22, 2022

5  out of  5 rating by Francisco Ruiz lepe
"I recently 6 and a half months ago finally got insurance and marone has been very helpful and patient with this transition she’s a great worker!"

Mac Money

December 17, 2022

5  out of  5 rating by Mac Money
"Agent Blessing was more than helpful😉"


December 6, 2022

1  out of  5 rating by J
"Due to amount of state farm ads on my hbo,im canceling my policy"

KAES Klozet

November 21, 2022

5  out of  5 rating by KAES Klozet
"Murra provided excellent costumer service,detail oriented and a pleasure to work. And exceeded my expectations Thanks again"

Stacey Griffith - WPTDC

November 7, 2022

5  out of  5 rating by Stacey Griffith - WPTDC
"Working with Miss Blessing truly was a blessing! Thanks for all your hard work!"

roland thompson

October 20, 2022

5  out of  5 rating by roland thompson
"Great service when notified of inconsistencies with some of their contracted services they made the difference in the local office of Maxwell James office manager and all of her folks thank you very much"

Cynthia Adams

July 22, 2022

5  out of  5 rating by Cynthia Adams
"Blessing provided exceptional customer service. I appreciate her time and efforts to solve my problem."

valerie Russ

July 15, 2022

5  out of  5 rating by valerie Russ
"Professionalism, Knowledgeable and Thorough!!!"

Nexxlvl Convo

May 22, 2022

5  out of  5 rating by Nexxlvl Convo
"My Name Will & I’ve recently received policies from Nakia, she has great customer services & helped me understand every policy that I have."


May 13, 2022

5  out of  5 rating by P M
"Thank you for providing a fast and speedy service. I was able to obtain the documents needed to refinance my home. Receiving follow up calls to insure the documents contained the correct information requested for the bank, was very impressive."

reno hill

May 10, 2022

5  out of  5 rating by reno hill
"I love the customer service I get everything...Nakia is the best that does it and she really gets things done❤️❤️"

hollloway coats

May 9, 2022

5  out of  5 rating by hollloway coats
"What can I say - Fatima did it again. She carefully educated me on crossing the right coverage for my new vehicle. Not only did she do that - she negotiated a better rate for me - thereby decreasing my monthly premiums. Mr. James - please let Fatima know how much I appreciate what she did for me and my family. She is an asset to State Farm locally and Nationally. Thanks Fatima!!!!!"

Ciera Carter

May 6, 2022

5  out of  5 rating by Ciera Carter
"Let me just say Max James and his staff are the I have been working with them for years. Great customer service, always available to assist and will definitely follow up as needed. I enjoy working with the staff but would like to highlight I love that I can pick up my phone & call Nakia & get an immediate answer rather than calling the 1-800 line and dealing with the operator. Nakia is a sweet, reliable, and a dedicated person, who is always willing to work with you. The care and consideration she exudes is out of this world. I personally and professionally deal with her. I always get prompt service and quick answers to questions even when the office is closed. I highly recommend you choose Max James agency you won’t be disappointed. Thank me later."

Vivian McCrimmon-Wood

May 5, 2022

5  out of  5 rating by Vivian McCrimmon-Wood
"I had a great experience with Meron Tuffa today. She immediately took care of my concerns. She was caring intelligent and knowledgeable. I know they have special people for special things, however I wish I could talk to her about all of my State Farm concerns. There are good people in this place."

Paul-Camille Kakou

May 4, 2022

5  out of  5 rating by Paul-Camille Kakou
"Blessing is the state farm agent that helped me obtain a policy and the proper coverage for my new vehicle. She was extremely helpful in providing guidance for the right policy and the best available rates. She was also able to answer all the questions I had! Definitely recommend her service and her team's services for car insurance!"


May 2, 2022

5  out of  5 rating by WILLIAM BRANCH
"Goodn Afternoon, All - We just wanted to take a moment and share our exceptional and rewarding experience that me and my family have experienced with the District of Columbia Statefarm location under the direction of Max James. The level of customer service that we encountered has always been prompt, professional, knowledgeable, and courteous in every occasion. We specifically would like to recognize the following Statefarm employees for going above and beyond the call of duty in each instance where we have had to rely on them for their high level of professionalism; Andrew B. Parker, Nakia S. Johnson, Fatima Figueroa, Meron S. Tuffa, Britaney Oarr, Blessing and of course, the Manager Max James. Because of the high degree of customer service that we have encountered we will continue to recommend additional family, friends and neighbors, to the DC Statefarm's Family. Thank you for keeping us in Good Hands and we look forward to a long lasting relationship, again, thank you!"

Barbara Bruce

April 29, 2022

5  out of  5 rating by Barbara Bruce
"Max James have friendly and courteous folks working with him. I’m needing to switch agents and Mr. James and his staff have my vote. Thank you Brittany for your customer service this morning, it was a pleasure speaking to you."